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Payments

Online ordering can be securely paid for with all major credit cards through PayPal.

Shipments

Please allow 3-5 days for us to process your order. We generally use the Royal Mail to ship orders, but if you have specific requirements please contact us and we will do everything possible to accommodate you.  Contact us at info@araucaria.co.uk within 48 hours of receipt of the goods if there is a mistake in the order or goods are damaged and we will work with you to address the problem.

Returns

We are happy to provide a refund or exchange if you are not happy with your order as long as the items are returned to us within 28 days of the date of receipt. Returned items must be in their original condition. Refunds (excluding shipping) will be processed and credited to the same account to which your purchase was originally billed.

Our address for all returns is: Araucaria, 4 Camden Lock Place, London NW1 8AL.

Please be aware when sending a return, the parcel is your responsibility until it reaches us.

Privacy

We are totally committed to protecting the privacy of our site visitors and customers and will not pass on your details to any third party.

Website Content

We try to describe and represent our products as accurately as possible. However differences in display settings can impact the colour on your computer screen.

• All sizes and measurements are approximate

• All products are subject to availability

• All prices quoted include VAT with delivery charges as an additional cost

Business Information

Products are provided by Araucaria which is a UK business trading from 4 Camden Lock Place, London NW1 8AL.